Shipping Policy

I. Policy Scope and Basis

AURORA HORIZON Inc. (hereinafter referred to as "we") has established this EU Shipping Policy in accordance with the EU Consumer Rights Directive (2011/83/EU), the EU Regulation on the Regulation of Parcel Transport Services, and other relevant regulations. This policy provides transparent and standardized shipping service guarantees to consumers (hereinafter referred to as "you") who purchase our wallets, key holders, and other leather goods within the European Economic Area (EEA).

This policy applies to all orders placed through official channels, such as our official website (auorizon.com) or authorized dealers, with the delivery address located within the EEA (including the 27 EU countries and Iceland, Liechtenstein, and Norway).

II. Shipping Time and Process

(I) Shipping Time Commitment

Regular Orders: After you complete payment and confirm the order information (delivery address, contact information, etc.), we will ship the product within 5-7 business days. If the product you order is pre-sale or has limited inventory, we will clearly inform you of the estimated delivery time on the product detail page and in the order confirmation email. This time may extend by 5-7 business days, but will ensure it arrives no later than the stated pre-sale deadline.

Special Adjustments: The following circumstances may result in delayed delivery, and we will notify you in advance via email or official website announcement:

For statutory holidays (such as EU public holidays, Christmas, and New Year's holidays), delivery will be postponed to the first business day following the holiday.

If there are any questions about the order (such as an incomplete delivery address or invalid contact information) and further confirmation is required, the delivery time will be reset from the date the information is confirmed.

If force majeure (such as natural disasters, logistics hub strikes, epidemic control measures, etc.) prevents normal delivery, we will prioritize backlogged orders after resuming operations and provide corresponding logistics services (such as upgraded shipping methods or coupons). (II) Shipping Process and Notification

After successful payment, you will receive a confirmation email containing the order number and product information.

When the product is shipped, we will send you a shipping notification email with the tracking number, carrier information, and a tracking link.

You can track the shipping status of your product in real time through the "My Orders" section of our official website or the tracking link.

III. Shipping Time and Coverage

(I) Shipping Time Explanation

Normal Shipping Time: After the product is shipped from our warehouse, it is shipped to the delivery address within the European Economic Area via a partnered carrier. The estimated shipping time is 20-30 calendar days. This time is calculated from the date the tracking number is generated and entered into the system. It does not include the 5-7 business days required for shipping preparation and the customs clearance time at the destination (customs clearance typically takes 3-7 calendar days, depending on the efficiency of local customs). Transit Time Differences: The following circumstances may cause actual transit times to differ from estimated times. We will assist you in tracking logistics progress, but we are not responsible for delays caused by the following factors:

Delivery addresses in remote areas (such as islands or mountainous areas within EU member states) may require additional transit, which may extend transit time by 3-5 calendar days.

Customs Inspection: If the product requires unpacking and inspection by local customs, customs clearance time will increase accordingly. Please refer to customs notification for details.

During peak logistics periods (such as Black Friday shopping season and year-end sales), carrier capacity is limited, and transit times may be delayed by 5-7 calendar days.

(II) Shipping Coverage

Our partner carriers (such as DHL, UPS, and DPD) cover all EU member states and regions, including but not limited to Germany, France, Italy, Spain, the UK (Note: After Brexit, orders shipped to the UK are subject to additional UK customs regulations and may incur duties and customs clearance fees. Details will be notified upon order confirmation), the Netherlands, and Belgium. If your delivery address is outside the European Economic Area, please contact [email protected] for a customized shipping plan before placing your order.

IV. Shipping Fees and Payment

(I) Shipping Fee Calculation

Regular Shipping Fees: Shipping fees for orders within the European Economic Area are calculated based on the country/region of the delivery address and the order amount. The specific amount will be automatically displayed on the checkout page or communicated to you in advance by customer service.

(II) Payment Methods

Shipping fees are settled together with the product price. Acceptable payment methods include:

Credit card (Visa, Mastercard, American Express);

Third-party payment platforms (PayPal, Klarna, etc.);

Bank transfer (transfer must be completed within 48 hours of order confirmation; otherwise, the order will be automatically cancelled). (III) Duties and Taxes

Orders within the European Economic Area: In accordance with EU Value Added Tax (VAT) regulations, product prices already include the VAT of the destination country/region. You do not need to pay additional import duties and VAT.

Special Circumstances: If your order is required by local customs to pay additional taxes due to issues with the declared value or product classification, you will be required to pay these taxes upfront. You can then send the tax payment receipt to [email protected]. We will review and reimburse you within three business days (the maximum reimbursement per order is €50; any excess is your responsibility). V. Transportation Responsibility and Risk Transfer

(I) Our Transportation Responsibility

Before shipping, we will conduct a rigorous quality inspection of the goods and use shock-proof and moisture-proof packaging (such as bubble wrap, dust bags, and cardboard boxes) to ensure they are not damaged during transportation.

If a product is lost, damaged, or misdelivered during transportation, you must submit a feedback via our official website or email within 48 hours of receiving the product (based on the delivery receipt date) and provide the following:

Order number;

Clear photos or videos of the damaged/lost product;

Logistics receipt (if someone else is receiving the product on your behalf, proof of identity and a letter of authorization are required).

We will verify the situation with the carrier within 3 business days of receiving the feedback. If we confirm that the shipping is the carrier's responsibility, we will provide you with the following solutions:

Free reissue of the product (delivery time remains 5-7 business days, and transportation time is 20-30 calendar days);

Full refund (including the product price, transportation costs, and customs duties/duties you paid in advance). Taxes and fees will be refunded within 5-7 business days after a solution is confirmed.

Discount compensation (If you do not accept reissue or refund, the amount of discount compensation can be negotiated, up to 150% of the original price of the product).

(II) Time of Risk Transfer

The risk of shipping the goods transfers to you from the date you or your designated agent signs the logistics receipt to confirm receipt. If you do not sign in person and the logistics information shows "Delivered" (such as when it was left at the door of the delivery address or at a courier locker), the risk transfers from 24:00 on the day the logistics information is updated to "Delivered".

VI. Special Order Shipping Instructions

If your order contains multiple items and some items are in stock at different warehouses, we may ship them separately. A separate logistics tracking number will be generated for each package and sent to your email address. There is no additional shipping fee for split shipments, and all packages are shipped within 20-30 calendar days. If you do not receive all packages within 30 calendar days, please contact us promptly to inquire about the shipping status of your undelivered packages.

VII. Policy Updates and Contact Information

(I) Policy Updates

This Shipping Policy will be updated as necessary based on revisions to EU transport regulations, carrier service adjustments, and business development needs. Updates will be announced on our official website (auorizon.com) under "Terms of Service - Shipping Policy" and will take effect from the date of publication. If a policy update affects core terms (such as shipping time and shipping fee schedules), we will send an email notification to existing customers. (II) Contact Information

If you have any questions about our shipping policy, need to inquire about the progress of your order, or need to resolve shipping issues, please contact us through the following methods:

Official Inquiry: Log in to auorizon.com and contact us through the "Live Customer Service" section (business hours: Monday to Friday, 9:00 AM - 6:00 PM CET);

Email Contact: Send an email to [email protected] and we will respond within two business days.

AURORA HORIZON Inc. reserves the right of final interpretation of this policy to the extent permitted by law.